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For questions about the app or general inquiries. The provider identification is in the imprint.
Before you write
Most questions that reach us are already answered in the manuals – and there the answer is immediate, rather than on the next working day. There is a page for each edition: Juqed Go, Juqed Web and Juqed for Mac.
Two questions come up often enough to belong here. Do my guests need an app? No – they scan the QR code and land in the browser, with no installation and no account. Do I need an Apple Music subscription? As the host yes, as soon as the music is to come from the Apple catalog; your guests need none. Only Juqed for Mac additionally plays files from your own disk.
If it is about a fault, three things help us: which edition you are using (Juqed Go, Juqed Web or Juqed for Mac), which system and app version it runs on, and what exactly happened – what you were doing, what you expected, what came instead. With those three, a problem can usually be settled on the first reply rather than the third.
Behind Juqed there is a single developer, not a support department. Replies normally arrive within a few working days; at weekends and holiday periods it can take longer. Questions about invoices and subscriptions for Juqed Web are usually answered faster by the pricing, payment and refunds page than we could manage. Full provider details are in the imprint.