Guide & help
for Juqed Web.

In the browser tab where you opened the player, through your own Apple Music account. That tab has to stay open and the computer awake – closing it stops the music. A second tab with the event page or the search does no harm; only the player tab must stay open.

Yes. While the player tab is in the foreground, Juqed keeps the screen awake by itself. That does not stop the computer from sleeping – switch that off in the power settings: on a Mac under System Settings → Battery, on Windows under Settings → System → Power & battery.

A small free app takes care of it: KeepingYouAwake on the Mac, PowerToys Awake from Microsoft on Windows, Caffeine on Linux. The player shows the matching hint and link once playback is running.

Technically yes, reliably no. On iPhone and Android the browser often cannot keep playback alive: locking the screen or switching tabs interrupts it. For a whole event a computer is the safe choice. Your guests, on the other hand, are exactly right with a phone.

Usually your browser cannot handle Apple Music’s copy protection. That is down to the computer, not to your account, and it is fixed in a few minutes: in Chrome and Edge the decryption module (Widevine) is missing or out of date, in Firefox the DRM content box is unticked, in Safari the copy protection lives in the system and needs an update. The help page at web.juqed.com/hilfe shows the exact route for your browser and your system; in the player the link also sits in the notice box as soon as we detect the error.

Chrome, Edge, Firefox and Safari are proven in current versions. Chrome and Edge bring their own copy protection and are therefore the least fussy – especially on Linux, where Chromium and Firefox often need the module installed separately. Safari uses Apple’s FairPlay from the system; a private window or a content blocker can prevent playback there.

Yes. Under Event → Search you have the whole Apple Music catalogue. One click puts a song in the playlist, a second plays it right away – the current track then moves back into the playlist.

It sets how long the current song fades out before the next one starts. A true crossfade is not possible in the browser: Apple Music delivers a single, copy-protected stream that cannot be mixed with a second one.

Under History, newest first. The history is also the basis for the Auto DJ source “from the event so far” – clear it and the Auto DJ starts over from there.

As soon as no requests are left and the current track ends. If a request comes in at that moment, the request wins – the Auto DJ is the safety net, not the main act.

Five: from the event so far (in keeping with what has already played), by genre, from your own Apple Music playlists, from curated collections, and DJ mode. You pick exactly one; you can switch at any time, even mid-event.

It takes the requests as a direction but decides the order itself – by mood instead of strictly by votes. Good for evenings that should flow rather than be voted on song by song.

Ready-made lists for an occasion or a mood that we maintain. You pick one and the Auto DJ draws from it – handy for bars and long events where nobody wants to build a playlist on the side.

Yes. Choose “Your own playlists” as the source and Juqed reads the lists from your Apple Music library and refills from them. Your playlists stay untouched – Juqed writes nothing into them.

Yes, with a single switch on the event page. Then only what your guests request will play – and when nothing is left, it goes quiet. That is a deliberate choice, not a fault.

On the free tier all five are open to you. With the one-time Pro purchase the curated collections and DJ mode stay with Gold; the other three are included.

Through the QR code, the guest link or the six-digit event code. You find all three on the event page and in the player. Your guests open the link in the browser on their phone, pick a name and are in – no download, no account, no email address.

No. Only you as the host need one, because the music runs through your account. Your guests search the catalogue, request and vote – for that they need nothing but a browser.

No. Everything runs over the internet. Your guests can be on Wi-Fi or on mobile data, mixed and changing through the evening. Only your computer needs a stable connection, because that is where the music plays.

Search the Apple Music catalogue and request songs, vote for what others requested, and see what is playing and what comes next. Whatever has the most votes plays next – so the playlist sorts itself.

With the fair-use rules on the event page: a wait between two requests, a maximum of open requests and votes per guest, no voting for your own request, no title twice in the list. Every rule can be set on its own.

Requests that have waited a long time move up by themselves. Without it a track only two people want would stay at the bottom for ever – with it the quieter guests get their turn too.

With the blocklist on the event page. Anything listed there can neither be requested nor played by the Auto DJ, and it does not even show up in your guests’ search. You can change the list at any time, even mid-event.

A ready-made A4 sheet as a PDF with the QR code, the event code and a short three-step guide. To pin up, lay out or pass on – in bars and at festivals more practical than a screen.

For private use there is no limit you would reach in practice. What tends to shape the evening are the fair-use rules – and you set those yourself.

That depends on your tier, and the event page shows until when. On the free tier an event runs for one day; with Gold it runs with no end date until you end it yourself. You can extend at any time, even mid-event.

On the event page with “End event”. That deletes the playlist, the history and your guests’ requests, and the guest link leads nowhere. You can create a new event any time afterwards.

No, one account runs exactly one event at a time. If you need a new one, end the old one first. The event code is therefore also its unique name – an event needs no name of its own.

Under Account → Apple Music → “Disconnect Apple Music”. That removes the credential from this browser; playback stops immediately, even mid-song. Your event, your playlist and the history stay untouched. To play on, you sign in to Apple once more.

Yes. The Apple Music credential is valid only in the browser where you granted it. Your Juqed account and your event are reachable from anywhere; for playback you sign in to Apple once on the new machine.

Under Account → “Delete account”. We send you a confirmation code by email. Afterwards the account, the event, the playlist, the history and your guests’ requests are gone for good. A running subscription is cancelled in the process, and paid time is not refunded.

Yes. Your account holds a data report showing everything stored about you – it is created fresh on each request and is never filed anywhere.

Everything: requests, voting, blocklist, history, the guest page and all five Auto DJ sources. Only time is limited – an event runs for one day, playback for three hours, counted from the first song and once per account. Setting things up and trying them out costs none of it.

Only with the first song actually played. Connecting Apple Music, choosing a music source, scanning in with your own phone as a test guest – none of that costs a minute of it.

€2.49 per week, €4.99 per month or €39.99 per year, each including VAT. With it your events run with no end date and playback is not limited.

At any time and with no notice period, on three equal routes: in your account on web.juqed.com, through the cancellation button in the footer of every page – even without signing in – or informally by email. The cancellation takes effect at the end of the paid period; after that the free tier applies again, and your event and history stay.

Yes, within fourteen days of the contract being concluded, and we do not let that right lapse early – even if you start using it right away. You can declare it with one click at web.juqed.com/widerruf, without signing in. We then refund in full, with no compensation charged for the time used.

Ordering, payment and invoicing run through our partner Paddle.com Market Limited, acting as reseller. For Juqed Web itself we remain your contracting party. Your invoices and your payment method live in your customer account at Paddle; the way there is in your Juqed account.

Usually a browser extension is blocking the address cdn.paddle.com. Switch it off for this page and try again. If it still sticks, write to us – the address is in the imprint.

The name they pick, their requests and their votes – nothing else. No account, no email address, no sign-in. When the event ends, that goes too.

Your email address, your tier and your event settings. We do not store the sign-in code in plain text but only as a non-reversible hash; it expires after ten minutes and can be used only once.

In Germany, at Hetzner Online GmbH. The emails with the sign-in codes go through their outgoing mail server as well, TLS encrypted.

Playback runs directly between your browser and Apple, not through our servers. Apple processes the data of your own Apple Music contract under its own responsibility. We never see your Apple ID or your password.

No. No advertising, no passing data on for advertising purposes, no newsletter.